This Privacy Policy explains how Vets Unleashed LLC (“vee.vet,” “we,” “us,” or “our”) collects, uses, and protects the information you provide when using our Service and the vee.vet Platform. By accessing or using the vee.vet Platform or our Service, you agree to this Privacy Policy and our Terms of Use.

What We Do

The Service refers to vee.vet’s marketplace, accessible via the vee.vet Platform (our website at https://vee.vet, the associated mobile apps, the associated technology platform, tools, and any related software or applications). This marketplace connects licensed veterinarians and other qualified veterinary professionals with veterinary facilities (hospitals, offices) seeking contract professionals to perform veterinary services.

The Information That We Collect

We collect two main types of information through our Service:

• Non-Personal Information: This information cannot be reasonably linked back to you and may include anonymized or de-identified personal data. We use it to improve the Service.
• Personal Information: This information can be reasonably linked to you and is collected primarily through the registration process and contact forms on the vee.vet Platform.

Categories of Personal Information Collected (Non-Financial):

• Identifiers: Full name (first and last), email address, physical address, current location, telephone number and professional license numbers..
• Profile/Registration Data: Employment or education information and date of birth.
• Communications: The contents of any communication you send to us, including messages through the Platform, emails, texts, chats, or phone calls with our Support team (note: online chats may be recorded and shared with service providers; phone calls may be recorded and transcribed for customer service/training).
• Voluntary Submissions: A photograph of you (if you attend a vee.vet-sponsored event or trade show) and any other information you voluntarily provide (e.g., exchanging business cards, responding to surveys, or providing feedback).
• Social Media Interaction: If you interact with us or log in through a social media service, we may access information like your name, email address, age, gender, and location, depending on your social media settings.
• Inferences: Information drawn from the data above to create a profile reflecting your preferences and characteristics.

Categories of Financial Information Collected:

• No Storage of Sensitive Payment Data: We do not collect, store, or process any sensitive payment card data, such as full credit card numbers, CVV codes, bank account numbers, or routing numbers, in our databases or systems.
• Use of Third-Party Processor: All purchases and transactions are processed directly by our authorized payment processor, Stripe. The information you provide at the time of purchase goes directly to Stripe and does not route through vee.vet systems or tools.
• Stripe’s Role and Security: Stripe is solely responsible for the encryption, storage, and processing of your sensitive payment data, ensuring it meets industry security standards (PCI-DSS compliance). Their collection, use, and disclosure of your personal information are governed by their own privacy policy. We encourage you to review the Stripe Privacy Policy for more details.
• Information We Retain: To manage your account, track transactions, and fulfill legal and tax obligations, we retain non-sensitive transaction details. This typically includes:
  • The date, time, and amount of the transaction.
  • The billing address and name associated with the card.
  • A secure token provided by Stripe that references your payment method (this token is useless outside of the Stripe ecosystem).
  • The last four digits of the payment card (or similar identifier) for user verification and reference purposes.

Information Collected via Technology

To improve the quality of our products, we track information provided by your browser or our App when you use the Service. This technical data collection may include:

• Usage Details: The referring URL (website you came from), browser type, IP address, device type, time and date of access, referring/exit pages and URLs, platform types, viewed webpages, and links clicked.
• Activity Monitoring: Keystrokes typed, movement of the mouse or pointer, and preferences generated based on submitted data.
• Location Data: Precise geolocation, if you permit it.

This information is collected through the interaction of our website technology with your browser or device, including the use of cookies and web beacons (Internet tags, pixel tags, or clear GIFs).

Understanding Cookies

Cookies are small text files with a unique identifier sent to your browser and stored on your hard drive. They help us collect information and record your preferences, both individually and in aggregate.

How We Use Cookies

We use both persistent cookies (which remain on your computer until you delete them) and session cookies (which expire when you close your browser).

Cookie Type	Purpose	Who Serves Them?
Strictly Necessary	Essential for the vee.vet Platform to operate and deliver the Service, including authentication, payment processing, security, and fighting spam/abuse. These cookies cannot be refused (though you can block/delete via browser settings).	Google Cloud, Firebase, Stripe
Analytical / Performance	Track user behavior in an aggregated and encoded form to carry out web analytics, provide usage statistics, measure errors, and test site designs to improve the platform.	Google Analytics, vee.vet
Targeting	Used to make advertising more relevant to you by preventing repetitive ads and selecting ads based on your interests. May be used for targeting after you leave our site.	Sendgrid

Managing Your Cookie Preferences

You have the right to accept or reject cookies.

• You can set or update your web browser controls to accept or refuse cookies. Consult your browser’s help menu for instructions.
• Rejecting cookies may restrict your access to some functionality and areas of our site.
• You may opt out of certain third-party cookies universally by using opt-out links like https://www.networkadvertising.org/choices or https://www.aboutads.info/choices/.
• Most advertising networks provide a way to opt out of targeted advertising, which must be done on every device and browser you use.

How We Use and Share Information

We do not sell, trade, or rent your personal information to third parties without your consent, except as outlined below.

Use and Disclosure of Personal Information

• To Provide the Service: We use your information to authenticate and personalize the vee.vet Platform, enable access to the Service, and ensure proper device functionality. We also use it to create an identity for your usage and a session replay of your visit.
• Communication: We use personal information to communicate with you about your account, respond to your questions, solicit feedback, provide technical support, and inform you about promotional offers.
• Business Operations: We may disclose personal information to vendors who perform services for us (like email server providers) to enable us to provide the Service. These vendors use your information only under our direction and in line with this policy.
• Relationship Management: We use your business contact information and engagement-relevant data to manage our relationship, in connection with potential contractual arrangements, and to send you updates about new products and offers.
• Payment Processing: We use your information to collect and remit payments on behalf of users, sharing it only to the extent necessary to provide this service.
• Security and Integrity: We use personal information to protect the security and integrity of the Platform and our business, including preventing fraud, unauthorized transactions, and managing risk (e.g., identifying hackers).
• Legal Compliance and Safety: We may share personal information with outside parties if we believe, in good faith, that access, use, preservation, or disclosure is reasonably necessary to:
  • Meet any applicable legal process or enforceable governmental request.
  • Enforce our Terms & Conditions and User Agreement.
  • Address fraud, security, or technical concerns.
  • Protect the rights, property, or safety of our users or the public.
  • We reserve the right to release information to law enforcement or government officials as deemed necessary.
• Business Transfers: Your personal information may be transferred as an asset in the event of a merger, acquisition, or sale of assets.
• Marketing and Photography: By registering, you consent to receive telephone calls and text messages for employment-related communications from vee.vet. By attending vee.vet-sponsored events or trade shows, you authorize us to use photographs of you in social media or limited marketing materials.
• Targeted Advertising: We may allow third parties (partners/affiliates) to serve cookies through our site for advertising purposes. They may collect information about your visits to this and other sites to provide relevant, interest-based advertisements.

Use of Non-Personal Information

We use non-personal information to generally improve the Service and aggregate it to track trends and analyze usage patterns on the Platform. We reserve the right to use and disclose non-personal information to our partners, advertisers, and other third parties at our discretion.

Security and Retention

How We Protect Information

We implement security measures to protect your information from unauthorized access, including encryption, firewalls, and secure socket layer technology. Your account is protected by a password, and we urge you to keep it safe and log out after each use. However, no measure is a 100% guarantee, and by using our Service, you acknowledge and agree to assume these inherent risks.

Record Retention

We retain your personal information for as long as needed or permitted in light of the purposes for which it was obtained, to provide the applicable service, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Choices and Rights

Managing Your Preferences

• Removal/Opt-Out: You can opt out of promotional communications, remove your information from our database (where possible), or cancel your account by contacting us at legal@vee.vet. Note that we may not be able to remove all information in some cases.
• Unsubscribing: You can prevent us from contacting you for marketing purposes by following the unsubscribe instructions in any promotional email. We may still send administrative emails, such as updates to this Privacy Policy.
• Cookies: Most browsers accept cookies by default, but you can change your settings to decline or delete them (see the “Understanding Cookies” section).

Correcting, Updating, and Accessing Information

Upon request and identity authentication, we will provide you with information about the personal data we have collected. You have the right to request the correction, modification, or deletion of your personal information. Requests are typically addressed within 45 days.

Links to Third-Party Websites

Our Platform may include links to or compatibility with other websites or applications. This Privacy Policy only applies to information collected by us through the vee.vet Platform and the Service. We are not responsible for the privacy practices or content of third-party sites, and you should review their privacy statements as needed.

Your California Rights (For California Residents)

If you are a California resident, state law grants you the following rights regarding your personal information:

• Right to Know: You can request to know what personal information we have collected, used, disclosed, and “sold” or “shared” about you, including categories of information, sources, purposes, and third parties involved.
• Right to Correct: You can request that we correct inaccuracies in your personal information.
• Right to Delete: You can request that we delete personal information we have about you (note: this is not an absolute right, and we may have legal grounds for retaining certain data).
• Right to Opt Out: You have the right to opt out of the selling or sharing of your personal information by emailing us at legal@vee.vet or by using privacy preference signals (e.g., Global Privacy Control or GPC, which we are working to enable).

We have never sold any personal information about our customers, and we may only share it as described above. We do not use or disclose sensitive personal information for purposes other than those permitted by law.

Exercising Your Rights

To exercise any of these rights, please submit a request to legal@vee.vet. We will verify your identity (by logging into your account or using your email/a third-party provider). You may designate an authorized agent, but we will require written proof of their permission and verification of your identity. We strive to respond to all verifiable requests within 45 days. You have the right not to be discriminated against for exercising these rights.

Changes to This Policy

We reserve the right to change this policy at any time. We will post a notification on the vee.vet Platform and inform you of any material changes in advance. It is your responsibility to periodically review this Privacy Policy for updates.

Contact Us

If you have any questions about this Privacy Policy or wish to contact us regarding your rights as a California resident, please contact us:

• Email: legal@vee.vet

Mail: 524 East Rollins Rd Suite B 1005, Round Lake Beach, IL 60073